Solution Overview for Dealers
Field Service Management
Empowering workshop managers and technicians to repair more machines in less time with intuitive scheduling, streamlined parts and resource planning, and a dedicated technician app.
Save time on admin tasks and focus on what truly matters: your customers. With ClearOps, technicians and workshop managers reclaim time from manual processes to focus on repairs and delivering exceptional customer experiences.
ClearOps at a glance
We help dealers worldwide save time and deliver exceptional customer experiences
+8000
Connected Dealers
+18%
Billable Hours
+71%
Technician Utilization
Why ClearOps
The ClearOps Field Service Management
Our solution streamlines the entire process, from technician scheduling and in-field service execution to reporting and warranty claims. With over 80 DMS integrations, we ensure all your systems stay synchronized, allowing you to focus on what matters most—your customers.
User-friendly
Less is more! We design solutions that reduce workload with intuitive workflows for technicians and workshop managers. From scheduling to field operations and reporting, ClearOps streamlines daily operations for maximum efficiency.
Integrated
With over 80 Dealer DMS integrations, ClearOps ensures your service solution seamlessly integrates with your DMS. Say goodbye to manual steps and hello to full automation, freeing your team to focus on customers, not administration.
Trusted Partners
We believe in the power of human connection. That's why we're with you every step of our collaboration. Known for our exceptional relationship management, we prioritize personal collaboration—not just digital interactions.
Market Signals
Service organizations are shifting from reactive work toward proactive performance
Global aftermarket research highlights why service execution and technician enablement are urgent:
<25%
Reactive service models are declining
After Sales organizations still operating in a purely reactive break/fix model are now a minority.
~90%
Customer targets remain hard to hit
Service organizations report difficulty consistently meeting customer satisfaction targets.
~40%
Technology readiness shapes selection
Leaders say AI and automation are now the top factors in solution selection.
Source: Recent aftermarket research and global OEM studies
Capabilities
Capabilities inside Workshop & Field Service Management
Tools for planners, service managers, and technicians to keep jobs on track, fully informed, and linked to the right parts.
Workshop Management
Plan and monitor workshop capacity, job queues, and technician assignments. Dashboard views show technician utilisation, average repair cycles, and other key performance figures.
Technician App
A mobile-first experience for technicians to receive work orders, view machine and customer data, log time and parts, and capture job feedback on site—with offline support on any device.
Service Profiles
Standardized service profiles for machines and product families, ensuring consistent service quality and predictable job steps.
Parts Calculator
Estimate and confirm required parts per job based on machine, history, and service profile, so parts are ready when technicians start work.
Benefits
Measurable outcomes for your workshop
ClearOps' hyper-connected supply chain platform helps dealers improve service efficiency, reduce manual work, and proactively reach customers.
Maximize Billable Hours
Ensure that your technicians spend as little time as possible on administrative tasks. This means that they can repair more machines in less time.
- Increase service efficiency to enhance customer satisfaction and reduce operational costs
- Document machine and customer data for personalized service and improved retention
- Efficient technician scheduling that maximizes productivity and minimizes downtime
Increase Technician Efficiency
ClearOps Field Service Management Software enables you to focus on your core business—more repairs in less time.
- Reduce machine downtime to ensure customer satisfaction and long-term loyalty
- Maximize productivity with efficient scheduling and timely service
- Quicker, more reliable service that minimizes disruptions to customer operations
Reduce Manual Processes
Reduce your manual processes and paperwork to increase efficiency, reduce errors, and optimize the service process.
- Digitize your service process and automate day-to-day business
- Automated systems minimize manual errors in service planning and execution
- Quicker, more reliable service through streamlined workflows
Reach Out to Customers Proactively
Extensive customer and machine data and service profiles make it possible to proactively approach customers in order to plan services at an early stage and avoid downtimes in the long term.
- Recognize upcoming services early and plan technician capacities in good time
- Anticipate potential issues with proactive maintenance based on historical data
- Ensure quicker, more reliable service that minimizes disruptions
How Workshop & Field Service Management fits into the platform
This solution uses asset, customer, and parts data from the ClearOps AI Operating System for After Sales, and feeds back job outcomes to improve forecasting and planning.